About Waterproofing Match

What to expect when you call

Checking a ZIP on this website does not send it to the phone system or reserve a contractor. Be ready to provide the property location again during the call.

1. Check the property ZIP and the work you need. Use the Ohio waterproofing ZIP checker. This line is for basement waterproofing inquiries. Standalone sump-pump and crawl-space work is not confirmed.
2. Listen to the recorded instructions and respond when asked. If the prompt asks you to enter digits, open your phone keypad and enter the requested information. If it asks you to speak, follow that instruction instead. Have the actual five-digit property ZIP ready; do not substitute a different ZIP to pass a coverage check.
3. Explain the basement problem. Describe where water appears, when it happens and whether an existing drain or pump is involved. Ask whether the provider accepts that work at your address.
4. Confirm the next step and any charges. Ask about inspection fees, scheduling and what an estimate includes. A ringing line or recorded greeting does not mean a contractor has accepted the inquiry.

If the call does not connect

Check that you responded in the way the prompt requested. If the system repeats a prompt or ends the call after your response, that does not by itself prove your ZIP is outside the service area. You can report a connection problem using the website email below, with the approximate call time and what happened; do not include sensitive personal information. This email is for website support, not repair requests or emergency dispatch.

Provider participation varies, and fewer providers may be available outside normal weekday business hours. These are not guaranteed answering hours. Do not use this referral line for an emergency.

Paid referrals through a partner network. We may receive referral compensation; independent contractors set their own fees, schedules and warranty terms.